Shipping & Returns
Everything you need to know about delivery and returns
Shipping Methods
PPL
Delivery time: 2-3 business days
Price: 99 CZK
Tracking: Yes, SMS + email notifications
Delivery: To address or PPL ParcelShop
Czech Post
Delivery time: 3-5 business days
Price: 79 CZK
Tracking: Yes, online tracking
Delivery: To address or post office
Shipping Information
All orders include shipping costs based on the selected delivery service.
Delivery Times
Standard Products
• Order processing: 1-2 business days
• Shipping: next business day
• Total delivery time: 2-5 business days
Personalized Products
• Design and approval: 3-5 business days
• Production: 5-7 business days
• Total delivery time: 7-14 business days
Returns Policy
14-Day Return Right
In accordance with Czech law, you have the right to return goods within 14 days of receipt without giving a reason. This right applies only to standard products.
Return conditions:
- Goods must be in original condition and packaging
- All original tags must be attached
- Goods must not be damaged or soiled
- Return shipping costs are borne by the customer
Exception - Personalized Products
Personalized products (with custom design, text or number) cannot be returned unless defective. This is in accordance with § 1837 letter c) of the Civil Code.
How to Return
- Contact us: Email fotbalovechranice@email.cz with your order number
- Get RMA number: We'll send you a return number and instructions
- Pack the goods: Securely pack in original packaging
- Ship: Use our recommended shipping service
- Refund: We'll refund within 14 days of receiving the goods
Shipping & Returns Contact
Have questions about shipping or returns? Contact us:
Shipping:
fotbalovechranice@email.cz
Returns:
fotbalovechranice@email.cz
Phone:
+420 777 033 135
Business hours:
Mon-Fri 9:00-17:00